Production Systems Specialist

Production Systems Specialist
CA - AB - Edmonton

Job Description

Why Konica Minolta?
•You want a rewarding career in a results driven environment?
•You want to be part of a dynamic and professional team that cares about customers and have fun doing it?
•You want to work for a company that is going somewhere?

The Konica Minolta team has contributed to the world of imaging technology for many decades. As we continue to grow and develop more innovative software, solutions paired with award winning products, we look for highly engaged people to contribute their talent to the organization. Becoming a part of Konica Minolta is joining a team of forward thinkers who impact the organization and the world of technology!

When You Join Konica Minolta, you can count on:
•Competitive salary and flexible benefits including employer contributions to RRSP’s
•Career advancement in a fast growing global company
•Being a part of a fun and exciting team that is passionate


Responsibilities:
- Maintain and repair Production systems and resolve customer printing issues
- Maintain effective relationships with customers and sales
- On-site service of MFPs
- Maintain parts and call management as well as accurate records to achieve KPI targets
- Responsible to learn new technologies, maintain accurate records and assist other team members as required
- 10% - Lead referrals, assists with customer assessments and solution design
- 90% - break-fix and customer support
- Seeks opportunities to improve territory parts budget and inventory control
- Perform other relevant duties as assigned by management

Skills:

Experience Required:
- 2-3 years
Network Skills:
- Install and troubleshooting of basic printing and scanning solutions
- Microsoft OS peer to peer and client side of server environments
- Familiar with printing from common business apps
Solutions Knowledge:
- Basic understanding of solutions portfolio
Product Knowledge:
- Excellent working knowledge and certification of production systems
Color Skills:
- Working knowledge of calibration, and RIP configurations
Communication Skills:
- Excellent verbal and written and interpersonal
Mentoring and Instruction:
- 10% - based on technical expertise
Pre/Post Consulting Ability:
- Moderate
Working directions:
- Requires limited assistance for more difficult problems

Requirements:
- Must be positive, outgoing, self-motivated and committed to building and maintaining strong customer relations
- Travelling within Canada and the US is a requirement. Candidate must provide & maintain valid travel documents at own expense
- Own vehicle and possess valid insurance with appropriate coverage and a valid drivers’ license in good standing
- Standby and afterhours work may be required
- Training may require afterhours travel and stay overs including weekends
- Perform other relevant duties as assigned by management

Konica Minolta Certifications:
- Required to achieve Professional Level Certification

Physical Requirements:
- See Official Physical Requirements

Business Travel:
- Travel within assigned territory

Education:
- Electronics/Technical degree preferred

Industry Certifications:
- CompTIA A+ Certification CompTIA Net+ Certification (or equivalent experience)


Does this sound like you? If so, awesome!

Give Shape to Your Career at Konica Minolta
As a global leader in enterprise content management, technology optimization and cloud services, at Konica Minolta you can count on working with a team of highly qualified professionals who are committed to excellence. Konica Minolta offers an exciting and challenging workplace where we encourage our employees to give shape to their ideas.

Our sustainability initiatives have been recognized globally and received high ratings from socially responsible investing organizations worldwide, such as Energy Star, Blue Angel, Eco-Mark, EcoLeaf, FTSE4GOOD Global, Dow Jones Sustainability Index and Ethibel Sustainability Index. We have also provided the Clean Planet Recycling Program for Konica Minolta customers to recycle imaging consumables – it is our way of recognizing our responsibility towards the environment and the well-being of the planet.

Konica Minolta are proud sponsors of the Toronto Raptors, Toronto Maple Leafs, Toronto FC, Montreal Canadiens, Ottawa Senators, Edmonton Oilers and Edmonton Eskimos. For the year 2017, Konica Minolta is a proud sponsor for the Canada Games, taking place in Winnipeg. The Canada Games are a nation-building event that celebrates youth, sport, culture and community.


Thank you for your interest in Konica Minolta.



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