Office Systems Associate

Office Systems Associate
CA - QC - Montreal

Job Description


Konica Minolta is a Global Fortune 1000 Company that has contributed to the world of imaging technology for decades. No! We are no longer a camera company! However our lens technology has allowed us to succeed in the imaging industry. As we continue to grow and develop innovative software and solutions paired with award winning products, we look for highly engaged people to join our team. 

From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to make work possible from anywhere at any time. Our products and solutions help companies around the world move information faster, improve quality and productivity, enhance security and facilitate the sharing of information. We are proud that our portfolio leads the industry while exceeding environmental standards. 

Job Summary
Maintain and repair Multi-Functional Products and resolve customer scanning/printing issues while maintaining effective relationships with customers and the Sales Department


- Maintain and repair MFPs and resolve customer printing issues
- Perform on-site service of MFPs
- Maintain effective relationships with customers and sales
- Maintain parts and call management as well as accurate records to achieve KPI targets
- Responsible to learn new technologies
- 5% - Lead referrals and product promotion to existing customers 
- 95% - break-fix and customer support 
- Understands territory parts budget and inventory control
- Must follow the policies and procedures set forth by KMBS
- Perform other relevant duties as assigned by management

Experience Required:
- 0-2 years technical/repair of electronics or software equipment
- Knowledge of basic Microsoft OS printing and common network concepts
Solutions Knowledge:
- Basic awareness of common solutions
Product Knowledge:
- Low to mid end office systems certifications
Color Skills:
- Basic Color theory
Communication Skills:
- Good verbal and written
Working directions:
- Operates independently, requires assistance from time to time

- Must be positive, outgoing, self-motivated and committed to building and maintaining strong customer relations
- Travelling within Canada and the US is a requirement
- Candidate must provide & maintain valid travel documents at own expense
- Own vehicle and possess valid insurance with appropriate coverage and a valid drivers’ license in good standing
- Standby and afterhours work may be required
- Training may require afterhours travel and stay overs including weekends
- Perform other relevant duties as assigned by management
Konica Minolta Certifications:
- Required to achieve Associate Level Certification
Business Travel:
- Travel within assigned territory, some out of territory work
- High School or equivalent
Industry Certifications:
- CompTIA A+ Certification CompTIA Net+ Certification CompTIA CDIA+ Certification, Microsoft MCP or MCITP Certification (or equivalent experience)

What Konica Minolta Offers: 

  • Competitive salary and flexible benefits 
  • Employer contributions to RRSPs 
  • Career Advancement in a fast growing global economy 
  • Extensive North American Best in-class Training 
  • Sales Commission and President’s Club Opportunities  
  • Being a part of a fun and exciting team that is passionate about offering solutions 

Help Konica Minolta and help drive innovation as we transform the workplace of the Future! 

Konica Minolta is an equal opportunity employer where diversity and inclusion are built into our culture. Our sustainability initiatives have been recognized globally and received high ratings from socially responsible investing organizations worldwide, such as Energy Star, Blue Angel, Eco-Mark, EcoLeaf, FTSE4GOOD Global, Dow Jones Sustainability Index and Ethibel Sustainability Index. We have also provided the Clean Planet Recycling Program for Konica Minolta customers to recycle imaging consumables – it is our way. 

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