National Industrial Print Project Manager

National Industrial Print Project Manager
CA - ON - Mississauga

Job Description

Konica Minolta is a Global Fortune 1000 Company that has contributed to the world of imaging technology for decades. No! We are no longer a camera company! However our lens technology has allowed us to succeed in the imaging industry. As we continue to grow and develop innovative software and solutions paired with award winning products, we look for highly engaged people to join our team.

From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to make work possible from anywhere at any time. Our products and solutions help companies around the world move information faster, improve quality and productivity, enhance security and facilitate the sharing of information. We are proud that our portfolio leads the industry while exceeding environmental standards.

***This role is available across the country***

• Ensure Installation site is assessed and ready
• Coordination of all resources (BCA, BUS, KMI and third party) to ensure a smooth installation
• Ensure technical resources are trained and ready
• Project manage the installation set-up and provide transition hand off to local team
• Continuously communicate with the customer

• Oversee the completion of the Site Survey in addition to un-crating, entry into the site, staging of the equipment & clean-up
• Arrange for the National Technical Support Specialist to meet with the client to discuss documents (Customer Expectation Guide, CSA/TUV electrical certifications & SOW)

• In conjunction with the local Service Manager and BUS/KMI, ensure that the local technicians are registered for technical training at the earliest opportunity
• Liaise with technical support from BCA, BUS and/or the third party manufacturer (EFI, MGI, etc.), to have their staff assigned to the installation
• See that the ordering of initial consumables and supplies required to prime and run the equipment through the installation, is entered in advance of the delivery
• Share the completed site survey & coordinate the delivery and riggers with the logistics group
• Arrange for key-operator training, from BCA, BUS and/or the third party manufacturer (EFI, MGI, etc.), that will cover routine maintenance & pre-press workflows. Complete a training checklist confirming the required training is completed

Installation & Setup
• Track the completion of all scheduled events, in order to maintain continuity and deadlines
• Control the communication to the customer (through one individual), with daily/weekly up-dates to all stakeholders (internally & externally), by way of conference calls & emails
• Follow-up and monitor the correspondence for all outstanding issues, including RMA’s/warranties and escalations to the manufacturer
• Once the key-operator training is complete and the equipment is operational, facilitate the hand-off to the local service department with an on-site meeting at the customer’s location. At this point, the customer will be instructed on ordering supplies & placing service calls

Other Duties/Projects
• Other duties as assigned

• Community College Certificate in Electronic Engineering Technology (or equivalent experience/education)
• Extensive field service experience (5 year minimum)
• General network knowledge mandatory (TCP/IP, SMTP, Windows & Mac), N+ certification preferred
• Knowledge of the industry hardware and software, services and solutions including our third party products (EFI, KIP & MGI)
• Industry certifications in the area of project management are an asset

• Strong interpersonal, communication, presentation and leadership skills
• Ability to communicate in French and English, at all levels internally or externally
• Highly responsible, self-motivated, and able to work under pressure
• Above average customer relation skills
• Very well organized, demonstrate project management skills to meet deadlines & remain efficient & productive in stressful situations
• Own vehicle with a valid driver’s license
• Travelling within Canada and the US is a requirement
• Candidate must provide & maintain valid travel documents at own expense
• Willingness to travel up to 25% and may require afterhours travel and overnight stay including weekends

What Konica Minolta Offers:

  • Competitive salary and flexible benefits
  • Employer contributions to RRSPs
  • Career Advancement in a fast growing global economy
  • Extensive North American Best in-class Training
  • Being a part of a fun and exciting team that is passionate about offering solutions

Help Konica Minolta and help drive innovation as we transform the workplace of the Future!

Konica Minolta is an equal opportunity employer where diversity and inclusion are built into our culture. Our sustainability initiatives have been recognized globally and received high ratings from socially responsible investing organizations worldwide, such as Energy Star, Blue Angel, Eco-Mark, EcoLeaf, FTSE4GOOD Global, Dow Jones Sustainability Index and Ethibel Sustainability Index. We have also provided the Clean Planet Recycling Program for Konica Minolta customers to recycle imaging consumables – it is our way.

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