Solution Implementation Manager

Solution Implementation Manager
CA - ON - Mississauga

Job Description

COMPANY PROFILE: 

Konica Minolta is a Global Fortune 1000 Company that has contributed to the world of imaging technology for decades. No! We are no longer a camera company! However our lens technology has allowed us to succeed in the imaging industry. As we continue to grow and develop innovative software and solutions paired with award winning products, we look for highly engaged people to join our team. 

From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to make work possible from anywhere at any time. Our products and solutions help companies around the world move information faster, improve quality and productivity, enhance security and facilitate the sharing of information. We are proud that our portfolio leads the industry while exceeding environmental standards. 


POSITION PROFILE
Provide direction and leadership across the region to effectively support the implementation of solutions, hardware and services for Konica Minolta customers. Manage the technical skill set region resources and ensure continuous improvement/development roadmap to ensure comprehensive coverage. Coordinate with market/branch sales and technical staff to plan, schedule and execute solutions and professional services installs and support, including growth of additional ad-hoc professional services outside the hardware sales cycle.
KEY RESPONSIBILITIES / DUTIES
- Recruit and develop technical staff resources.
-Work closely with sales, professional services, solutions and support.
-Coordination of resources for product installation and training services as defined in the Scope of Work or deployment guide documentation.
-Expand KMBS Professional Services opportunities by identifying customer post sale workflow and training requirements, and document utilizing Solutions Management Systems (SMS)
-Collaborate with professional services team on creating and or /developing engagement letters, Site Survey, Scope of Work (SOW) preparation and integration projects where appropriate.
-Coordinates resources for development of customized solutions for Proof of Concepts, Technical Pilots and creation of Deployment Guides.
-Serve as escalation point from Client Service Helpdesk (CSD) in resolving solutions issues.
-Maximize the use of remote connectivity tools for installations and servicing.
-Maintain education training standards and certification levels in line with job requirements and advancement development plans.
-Understand advance solutions for office, production and enterprise customers.
Other Duties/Projects
 As assigned
SKILLS/QUALIFICATIONS
-Industry standard technical certifications preferred or equivalent experience in a related field.
-Experience managing a technical staff and interaction with sales.
-Pre-sale experience in dealing with large customer at a high level.
-A minimum of 5 years relevant solutions installation and support experience.
-Knowledge of Network print servers, Document Management/scanning applications and workflows, Manage Print Services, Print Optimization/cost recovery, Print and MFP print controller technology, SQL, Security and major third party print manufacturers devices.
-Strong working knowledge of industry hardware, services and solutions offerings.
-Strong working knowledge of MAC and PC Operating Systems.
-Experience in network topology and software applications related to digital graphic systems, including Microsoft applications.
-Strong technical knowledge and experience with on-site customer relations will be required.
-Exposure to and practical experience in project management.
-Willingness to travel up to 50%.
-Attend training classes to remain current with the most recent technology.
-Pass certification tests to enhance career path.
-Working knowledge of project management processes.
-Capable of multitasking within a fast-paced demanding environment.
-Excellent verbal and written communication skills.
-Valid driver’s license and access to reliable and presentable transportation.
Position Reports to:  Director, Service Operations

What Konica Minolta Offers: 

  • Competitive salary and flexible benefits 
  • Employer contributions to RRSPs 
  • Career Advancement in a fast growing global economy 
  • Extensive North American Best in-class Training 
  • Sales Commission and President’s Club Opportunities  
  • Being a part of a fun and exciting team that is passionate about offering solutions 

Help Konica Minolta and help drive innovation as we transform the workplace of the Future! 

Konica Minolta is an equal opportunity employer where diversity and inclusion are built into our culture. Our sustainability initiatives have been recognized globally and received high ratings from socially responsible investing organizations worldwide, such as Energy Star, Blue Angel, Eco-Mark, EcoLeaf, FTSE4GOOD Global, Dow Jones Sustainability Index and Ethibel Sustainability Index. We have also provided the Clean Planet Recycling Program for Konica Minolta customers to recycle imaging consumables – it is our way. 


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