Production Systems Specialist

Production Systems Specialist
CA - AB - Calgary

Job Description

Konica Minolta is a Global Fortune 1000 Company that has contributed to the world of imaging technology for decades. No! We are no longer a camera company! However our lens technology has allowed us to succeed in the imaging industry. As we continue to grow and develop innovative software and solutions paired with award winning products, we look for highly engaged people to join our team.

From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to make work possible from anywhere at any time. Our products and solutions help companies around the world move information faster, improve quality and productivity, enhance security and facilitate the sharing of information. We are proud that our portfolio leads the industry while exceeding environmental standards.

This is what will be expected of you as a Production Systems Specialist:
- Maintain and repair Production systems and resolve customer printing issues
- Maintain effective relationships with customers and sales
- On-site service of MFPs
- Maintain parts and call management as well as accurate records to achieve KPI targets
- Responsible to learn new technologies, maintain accurate records and assist other team members as required
- 10% - Lead referrals, assists with customer assessments and solution design
- 90% - break-fix and customer support
- Seeks opportunities to improve territory parts budget and inventory control
- Perform other relevant duties as assigned by management

Required Skills and Experience:

Experience Required:
- 2-3 years
Network Skills:
- Install and troubleshooting of basic printing and scanning solutions
- Microsoft OS peer to peer and client side of server environments
- Familiar with printing from common business apps
Solutions Knowledge:
- Basic understanding of solutions portfolio
Product Knowledge:
- Excellent working knowledge and certification of production systems
Color Skills:
- Working knowledge of calibration, and RIP configurations
Communication Skills:
- Excellent verbal and written and interpersonal
Mentoring and Instruction:
- 10% - based on technical expertise
Pre/Post Consulting Ability:
- Moderate
Working directions:
- Requires limited assistance for more difficult problems

- Must be positive, outgoing, self-motivated and committed to building and maintaining strong customer relations
- Travelling within Canada and the US is a requirement. Candidate must provide & maintain valid travel documents at own expense
- Own vehicle and possess valid insurance with appropriate coverage and a valid drivers’ license in good standing
- Standby and afterhours work may be required
- Training may require afterhours travel and stay overs including weekends
- Perform other relevant duties as assigned by management
Konica Minolta Certifications:
- Required to achieve Professional Level Certification

Physical Requirements:
- See Official Physical Requirements

Business Travel:
- Travel within assigned territory

- Electronics/Technical degree preferred

Industry Certifications:
- CompTIA A+ Certification CompTIA Net+ Certification (or equivalent experience)

What Konica Minolta Offers:

  • Competitive salary and flexible benefits
  • Employer contributions to RRSPs
  • Career Advancement in a fast growing global economy
  • Extensive North American Best in-class Training
  • Being a part of a fun and exciting team that is passionate about offering solutions

Help Konica Minolta and help drive innovation as we transform the workplace of the Future!

Konica Minolta is an equal opportunity employer where diversity and inclusion are built into our culture. Our sustainability initiatives have been recognized globally and received high ratings from socially responsible investing organizations worldwide, such as Energy Star, Blue Angel, Eco-Mark, EcoLeaf, FTSE4GOOD Global, Dow Jones Sustainability Index and Ethibel Sustainability Index. We have also provided the Clean Planet Recycling Program for Konica Minolta customers to recycle imaging consumables – it is our way.

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