Office Systems Associate

Office Systems Associate
CA - ON - Ottawa

Job Description

*** THIS IS A BILINGUAL ROLE***

Why Konica Minolta?
•You want a rewarding career in a results driven environment?
•You want to be part of a dynamic and professional team that cares about customers and have fun doing it?
•You want to work for a company that is going somewhere?

The Konica Minolta team has contributed to the world of imaging technology for many decades. As we continue to grow and develop more innovative software, solutions paired with award winning products, we look for highly engaged people to contribute their talent to the organization. Becoming a part of Konica Minolta is joining a team of forward thinkers who impact the organization and the world of technology!

When You Join Konica Minolta, you can count on:
•Competitive salary and flexible benefits including employer contributions to RRSP’s
•Career advancement in a fast growing global company
•Being a part of a fun and exciting team that is passionate

Job Summary
Maintain and repair Multi-Functional Products and resolve customer scanning/printing issues while maintaining effective relationships with customers and the Sales Department

Responsibilities:

- Maintain and repair MFPs and resolve customer printing issues
- Perform on-site service of MFPs
- Maintain effective relationships with customers and sales
- Maintain parts and call management as well as accurate records to achieve KPI targets
- Responsible to learn new technologies
- 5% - Lead referrals and product promotion to existing customers
- 95% - break-fix and customer support
- Understands territory parts budget and inventory control
- Must follow the policies and procedures set forth by KMBS
- Perform other relevant duties as assigned by management

Skills:

Experience Required:
- 0-2 years technical/repair of electronics or software equipment
Network:
- Knowledge of basic Microsoft OS printing and common network concepts
Solutions Knowledge:
- Basic awareness of common solutions
Product Knowledge:
- Low to mid end office systems certifications
Color Skills:
- Basic Color theory
Communication Skills:
- Good verbal and written
Working directions:
- Operates independently, requires assistance from time to time

Requirements:
- Must be positive, outgoing, self-motivated and committed to building and maintaining strong customer relations
- Travelling within Canada and the US is a requirement
- Candidate must provide & maintain valid travel documents at own expense
- Own vehicle and possess valid insurance with appropriate coverage and a valid drivers’ license in good standing
- Standby and afterhours work may be required
- Training may require afterhours travel and stay overs including weekends
- Perform other relevant duties as assigned by management

Konica Minolta Certifications:
- Required to achieve Associate Level Certification
Business Travel:
- Travel within assigned territory, some out of territory work
Education:
- High School or equivalent
Industry Certifications:
- CompTIA A+ Certification CompTIA Net+ Certification CompTIA CDIA+ Certification, Microsoft MCP or MCITP Certification (or equivalent experience)

Does this sound like you? If so, awesome!

Give Shape to Your Career at Konica Minolta
As a global leader in enterprise content management, technology optimization and cloud services, at Konica Minolta you can count on working with a team of highly qualified professionals who are committed to excellence. Konica Minolta offers an exciting and challenging workplace where we encourage our employees to give shape to their ideas.

Our sustainability initiatives have been recognized globally and received high ratings from socially responsible investing organizations worldwide, such as Energy Star, Blue Angel, Eco-Mark, EcoLeaf, FTSE4GOOD Global, Dow Jones Sustainability Index and Ethibel Sustainability Index. We have also provided the Clean Planet Recycling Program for Konica Minolta customers to recycle imaging consumables – it is our way of recognizing our responsibility towards the environment and the well-being of the planet.

Konica Minolta are proud sponsors of the Toronto Raptors, Toronto Maple Leafs, Toronto FC, Montreal Canadiens, Ottawa Senators, Edmonton Oilers and Edmonton Eskimos. For the year 2017, Konica Minolta is a proud sponsor for the Canada Games, taking place in Winnipeg. The Canada Games are a nation-building event that celebrates youth, sport, culture and community.


Thank you for your interest in Konica Minolta.



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