Field Service Technician 1

Field Service Technician 1
CA - BC - Prince george

Job Description

Provide the highest level of customer satisfaction while managing and maintaining a service territory.

• Repair and Maintain all Konica Minolta Digital and electronic equipment within assigned territory
• Set-up and install equipment, both in-house and at customer sites
• Maintain tool kit, supplies and accurate trunk inventory
• Attend formalized training courses on current equipment
• Must maintain a four call per day average
• Maintain effective relationships with customers and fellow employees
• Liaise with sales and administrative staff
• Complete all service reports correctly and on time
• Strive to maintain 90% or better customer satisfaction rating
• Follow and support policies and procedures set forth by Konica Minolta Business Solutions (Canada) Ltd.
• Perform other relevant duties as assigned by Management

Other Duties/Projects
- As assigned
- Location: Prince George, BC
-Starting annual Salary: $37,516.00
-Hours of work: 37.5 hrs. per week over 5 days
-Replacement role
-Closing date of the job posting : Jan 5th 2017
-Successful recipient will be required to join the Canadian Office and Professional Employees Union, Local 378 within 15 calendar days of beginning of employment.

• Community College Certificate in electronic Engineering Technology (or equivalent) preferred
• Strong interpersonal and communication skills
• Ability to work under pressure
• Ability to handle customer complaints
• Own vehicle and a good driving record a must
• A+ certification preferred
• MCP/MCSE certification an asset

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