Customer Care Representative

Customer Care Representative
CA - ON - Mississauga

Job Description

****THIS IS A BILINGUAL CONTRACT ROLE*******

Why Konica Minolta?
•You want a rewarding career in a results driven environment?
•You want to be part of a dynamic and professional team that cares about customers and have fun doing it?
•You want to work for a company that is going somewhere?

The Konica Minolta team has contributed to the world of imaging technology for many decades. As we continue to grow and develop more innovative software, solutions paired with award winning products, we look for highly engaged people to contribute their talent to the organization. Becoming a part of Konica Minolta is joining a team of forward thinkers who impact the organization and the world of technology!

When You Join Konica Minolta, you can count on:
•Competitive salary and flexible benefits including employer contributions to RRSP’s
•Career advancement in a fast growing global company
•Being a part of a fun and exciting team that is passionate about offering solutions to our clients
•Extensive North American Training
•Sales commission and President’s Club

What is Konica Minolta’s President’s Club?
This is Konica Minolta’s coveted group of sales professionals who achieve outstanding performance levels over the year. In 2016, a select group had the opportunity to travel to Los Cabos, Mexico, where they got to enjoy beautiful beaches and crystal blue water and all the amenities of a tropical beach resort – because after all of that hard work, you deserve it! For 2017, our President Club winners will enjoy a fantastic concierge trip to the Bellagio in Las Vegas, Nevada.


Profile:

Act as part of a successful Call Centre by responding to customer requests and interfacing with field staff to ensure service is provided in a timely manner.

Responsibilities:

- Receive calls from customers in need of service. Verify equipment and location and record information in dispatch system
- Schedule and dispatch technicians to customers based on priority
- Remain in constant communication with Field Supervisors and Technicians via radio and telephone
- Assist customers with minor problem solutions
- Input records of repairs, parts, type of service performed, distance traveled, and time required for each job
- Receive and input all toner requests from customers
- Support and maintain designated service areas
- Liaise with sales, shipping and administrative staff
- Must follow policies and procedures set forth by Konica Minolta Business Solutions
- Perform other relevant duties as assigned by Management

SKILLS /QUALIFICATIONS

- Strong interpersonal and telephone communication skills
- Ability to work under pressure
- Above average keyboarding and PC skills
- Ability to handle variables in standardized situations
- Call Centre experience an asset

Does this sound like you? If so, awesome!

Give Shape to Your Career at Konica Minolta
As a global leader in enterprise content management, technology optimization and cloud services, at Konica Minolta you can count on working with a team of highly qualified professionals who are committed to excellence. Konica Minolta offers an exciting and challenging workplace where we encourage our employees to give shape to their ideas.

Our sustainability initiatives have been recognized globally and received high ratings from socially responsible investing organizations worldwide, such as Energy Star, Blue Angel, Eco-Mark, EcoLeaf, FTSE4GOOD Global, Dow Jones Sustainability Index and Ethibel Sustainability Index. We have also provided the Clean Planet Recycling Program for Konica Minolta customers to recycle imaging consumables – it is our way of recognizing our responsibility towards the environment and the well-being of the planet.

Konica Minolta are proud sponsors of the Toronto Raptors, Toronto Maple Leafs, Toronto FC, Montreal Canadiens, Ottawa Senators, Edmonton Oilers and Edmonton Eskimos. For the year 2017, Konica Minolta is a proud sponsor for the Canada Games, taking place in Winnipeg. The Canada Games are a nation-building event that celebrates youth, sport, culture and community.


Thank you for your interest in Konica Minolta.



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© 2017 Konica Minolta Business Solutions (Canada) Ltd.