Customer Care Representative

Customer Care Representative
CA - ON - Mississauga

Job Description

Profile: 

Act as part of a successful Call Centre by responding to customer requests and interfacing with field staff to ensure service is provided in a timely manner.

Responsibilities:

- Receive calls from customers in need of service. Verify equipment and location and record information in dispatch system
- Schedule and dispatch technicians to customers based on priority
- Remain in constant communication with Field Supervisors and Technicians via radio and telephone
- Assist customers with minor problem solutions
- Input records of repairs, parts, type of service performed, distance traveled, and time required for each job
- Receive and input all toner requests from customers
- Support and maintain designated service areas
- Liaise with sales, shipping and administrative staff
- Must follow policies and procedures set forth by Konica Minolta Business Solutions
- Perform other relevant duties as assigned by Management

SKILLS /QUALIFICATIONS

- Strong interpersonal and telephone communication skills
- Ability to work under pressure
- Above average keyboarding and PC skills
- Ability to handle variables in standardized situations
- Call Centre experience an asset

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