Branch Administrator, Temporary

Branch Administrator, Temporary
CA - SK - Regina

Job Description

**This is a temporary position ending in September 2018**


COMPANY PROFILE: 

Konica Minolta is a Global Fortune 1000 Company that has contributed to the world of imaging technology for decades. No! We are no longer a camera company! However our lens technology has allowed us to succeed in the imaging industry. As we continue to grow and develop innovative software and solutions paired with award winning products, we look for highly engaged people to join our team.

From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to make work possible from anywhere at any time. Our products and solutions help companies around the world move information faster, improve quality and productivity, enhance security and facilitate the sharing of information. We are proud that our portfolio leads the industry while exceeding environmental standards.

POSITION PROFILE
Provide a full range of Branch Administration activities by managing the office needs; ensuring Sales and Management (both Regional and Local) are fully supported, while maintaining a superior level of confidentiality and professionalism. This position is to provide a wide range of support services to the organizational unit

KEY RESPONSIBILITIES / DUTIES
Branch Support:
-  Maintain a level of office supplies not to exceed 1 months’ worth of usage
-  Stamp and send all outgoing mail. Send outgoing KMBS H.O. correspondence twice a week via next day Purolator unless otherwise directed
-  Contact all clients for change of address for inbound accounts receivable
-  Send invoices for payment to H.O. once locally approved in the Purolator Courier envelope
-  Maintain phone system: voicemail set up, extension set up and deletion
-  Keep the Welcome sign updated daily Welcoming guests that are visiting our branch including internal and external customers
-  Security and Site management/afterhours emergency contact for Security company
-  Set up ID badges & security swipe cards for new hires, and cubicle assignment
-  Maintain scheduling system for Demo and Meeting rooms
-  Process in-house supply orders in SAP, ensure that the Demo room is always fully stocked
-  Direct all Sales Leads to the appropriate Sales Manager via e-mail
-  Order business cards and corporate literature as required
-  Performs other duties as assigned
Sales Support
-  Assist with letters, expense reports, and travel arrangements as required
-  First audit of deal paperwork submissions, create shell KIT and upload documents
-  Provide support and assistance with Sales Document Generator program
-  Meeting requirements, projector/ room bookings and ordering lunch if needed
-  Assist with RFP/RFI Binder and response documentation as required
-  Run and distribute reports as assigned by Sales management
-  Provide cpc rates, service history and other customer data as requested
-  Complete request forms for Showroom Equipment, get approvals and forward to logistics for processing 
-  Works closely with Sales Management to ensure sales reps are not performing administrative duties that could otherwise be performed by the Branch Administrator
-  Conduct post-delivery follow up with customers
-  Assist in the creation and editing of Word, PowerPoint and Excel documents as required
Customer Relations
-  Receive or return calls to customers regarding issues
-  Investigate and resolve issue when possible, when resolution not possible at local level create IW54 ticket and own issue until resolved
-  Monitor and process IW54 tickets for branch
-  Create and/or track service calls and supply orders as needed to resolve customer satisfaction issues
-  Reprint invoices, locate service or lease contracts and other documents and provide to customer or sales rep
-  Assist clients with MYKMBS.COM, service escalations and meter reading options
-  Assist in any other customer billing related projects as needed and requested by Management
Reception:
-  Answer and direct all inbound phone calls
-  Distribute mail to office employees
-  Greet visitors and have them sign in
-  Give visitors a visitor badge to wear, offer guests coffee/water


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